Mercury 90hp ELPTO 2 stroke outboard tilt trim unit

At Pro Marine Service Inc., we are committed to providing a seamless shipping and delivery experience. We understand that timely and safe delivery of your products is essential, and we strive to ensure that every order reaches you in a quick and reliable manner. Please read our shipping and delivery policy below to understand how we handle your orders.

1. Shipping Methods and Delivery Time

We offer a range of shipping methods to accommodate your needs. The shipping method selected during checkout will determine your estimated delivery time.

• Standard Shipping: Delivery typically occurs within 5-7 business days for domestic orders.
• Expedited Shipping: Delivery typically occurs within 2-3 business days for domestic orders.
• Overnight Shipping: Available upon request for urgent orders, with delivery the next business day (available in select areas).

Please note that all shipping times are estimates and may vary depending on factors like the destination, product availability, and weather conditions.

2. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We strive to offer competitive rates, and we may offer free or discounted shipping on certain products or orders.

• Domestic Shipping: Standard domestic shipping rates apply based on the shipping address.
• International Shipping: We offer international shipping. International shipping fees are calculated during checkout based on your location and the size of your order. Additional customs duties and taxes may apply based on the destination country and are the responsibility of the customer.

3. Order Processing Time

• Processing Time: Orders are typically processed within 1-2 business days of receipt. Orders placed after 3:00 PM EST or on weekends/holidays will be processed the next business day.
• Backordered Items: In the event that an item is backordered, we will notify you immediately and provide an estimated shipping date. If an item is out of stock, we will work with you to either provide a similar product or arrange for a refund.

4. Shipping Destinations

• Domestic Shipping: We ship within the United States, including all 50 states and U.S. territories.
• International Shipping: We offer international shipping to select countries. If you do not see your country listed during checkout, please contact us for availability.

5. Delivery and Shipping Notifications

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment. Please note that tracking information may take up to 24 hours to be updated by the carrier after the item has been shipped.

6. Shipping Restrictions

• P.O. Boxes: We do not deliver to P.O. Box addresses. Please provide a physical address for delivery.
• Oversized Items: Some larger or heavy items may require additional shipping arrangements. Our customer service team will contact you if there are any special shipping requirements or additional charges.

7. Damaged or Lost Shipments

We take great care in packing and shipping your order to ensure it arrives safely. However, if your order arrives damaged or is lost in transit, please contact our customer support team immediately at [Insert Contact Email] or [Insert Phone Number]. We will work with the shipping carrier to resolve the issue, whether by issuing a replacement, refund, or handling the return process.

8. Customer Responsibilities

• Delivery Inspection: Please inspect your order immediately upon receipt. If there are any issues with the shipment (e.g., damages, missing items), please report them to us within 48 hours of delivery.
• Incorrect Shipping Information: It is the customer's responsibility to ensure that the shipping information provided at checkout is correct. Pro Marine Service Inc. is not responsible for delays, non-delivery, or additional charges that result from incorrect shipping information provided at the time of purchase.

9. Returns and Exchanges

If for any reason you need to return or exchange an item, please refer to our Return Policy for detailed instructions on how to process your return or exchange.

10. Contact Us

If you have any questions or concerns regarding shipping and delivery, feel free to contact our customer service team:

Pro Marine Service Inc.
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]
Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Thank you for choosing Pro Marine Service Inc. We are dedicated to delivering the highest level of service and ensuring that your products arrive on time and in perfect condition.