At Pro Marine Service Inc., we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a return process to ensure that your experience with us is positive. Please read the following return policy carefully to understand your rights and the procedures for returning products.

1. General Return Guidelines

  • Eligibility for Returns: We accept returns on most products within 30 days of the purchase date, provided the product is unused, in its original condition, and in its original packaging.
  • Non-returnable Items: The following items are not eligible for return:
    • Custom or special-order products
    • Items marked as “final sale”
    • Used or damaged products (unless defective or damaged during shipping)
    • Gift cards, software, or downloadable products
  • If you are unsure whether your product qualifies for a return, please contact our customer service team.

2. Return Process

  • Contact Us: To initiate a return, please contact our customer service team at [Insert Contact Email/Phone] with your order number, the product(s) you wish to return, and the reason for the return. We will provide you with detailed instructions on how to return the item(s).
  • Return Authorization: All returns must be authorized by Pro Marine Service Inc. Please do not send items back without prior authorization, as returns without approval may not be accepted.
  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping method to ensure your return is safely received.
  • Packaging: All returned items must be in their original, undamaged packaging, along with any accessories, manuals, and other items originally included. Items returned in incomplete or damaged packaging may be subject to a restocking fee or may not be accepted.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear on your account, depending on your financial institution.
  • Restocking Fees: A restocking fee of up to 15% may apply to certain items, including oversized or specialized products, unless the return is due to an error on our part.
  • Exchanges: If you would like to exchange an item for another product, please contact our customer service team. If the item is eligible for return, we will initiate the exchange process. Depending on the value of the new item, additional charges may apply, and you will be responsible for any difference in price.

4. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us within 48 hours of delivery, providing detailed information about the issue. We may request photos or other documentation to assess the damage.
  • In the case of damaged or defective items, we will provide a full refund or send you a replacement, at your preference, and we will cover the cost of return shipping.

5. Order Cancellation

  • If you need to cancel your order, please contact us as soon as possible. We are able to cancel orders before they are shipped. Once an order has been shipped, we cannot guarantee cancellation, but we will work with you to manage the return process.

6. Refund Processing Time

  • Once your return is processed and accepted, please allow up to 7-10 business days for the refund to be credited to your original payment method. The time it takes for the refund to appear on your account will depend on your bank or payment provider.

7. International Returns

  • For international orders, customers are responsible for the cost of return shipping and any applicable customs fees or taxes. Please contact us for detailed instructions regarding international returns.

8. Customer Service

If you have any questions about our return policy or need assistance with a return or exchange, please do not hesitate to reach out to our customer service team:

Pro Marine Service Inc.

612 Floyd St, Burlington, NC 27215
+1 (336) 298 8035
sales@promarineserviceinc.com

We appreciate your business and are committed to ensuring a smooth return experience.